Please allow 15-25 business days for delivery. Due to high demandour carrier may take longer than the estimated delivery time to deliver our items to our dear customers. Additional delays may occur due to weather conditions, holidays etc.
If you'd like to request a change to an order, please contact us ASAP. Orders are processed throughout the day, every day. Once an order has been shipped, we can no longer make changes to it or cancel it.
If you didn't receive any confirmation email from us it can only mean that you either mistyped your email (for example gnail instead of gmail, gmail.con instead of gmail.com) or used a secondary email and forgot about it. You can contact us with the correct full name you used in your order and we will gladly update your email address and re-send you your order confirmation email.
We're very sorry for any inconvenience you may have experienced by receiving your order damaged. Customer satisfaction is very important to us so all you have to do is contact us and we will send you a new order as an apology.
Due to high demand we constantly have to update our inventory therefore if there are different items in a single order we ship the available items first and then ship the rest separately when our inventory is updated.
Africa is the timezone used in our store, it does not indicate the current status of your order. After your order status is shipped you can contact us for a tracking link if you wish to track your order.